I left my phone in the rental car.... And when I called customer service they said they don't have it. They're not honest... And that's sad
I've been a Advantage member for years. Did not get a receipt after having to leave the contract and keys. DON'T CALL ANY OF THEIR NUMBERS UNLESS YOU HAVE A HOUR TO KILL! After finally talking to a human being she basically said I had not rented a car. Went online and tried to get a receipt. I logged in and when I requested it the system said they had an error. NORMALLY I get an email receipt before I get on my flight. Been with AVIS for over 12 years. All we use. I hope our company travel agent changes us to National or something. They are my next stop.
Refused to run my credit card because of "policy. " My wife's name is on the card we both use. Left me stranded at midnight with no options in Des Moines...
I have been working with both Sterling and Brittany from the Des Moines Airport location and all I can say is WOW! Excellent customer service and so personable. I highly recommend this location to anyone. I had a very unique request and no other rental car company could assist me in the Des Moines area, but Sterling went above and beyond to make it happen. Job well done!!!
The pickup process was easy. I made a reservation before I got there. I found my car easily. The car I got was perfect for my needs while I was in town. The drop off process was odd for me but not terrible. I just parked it in a space and gave the keys and the mileage at the desk. The staff were really friendly which made a big difference.
Avis Car Rental is a US Car Rental based in Des Moines, Iowa. Avis Car Rental is located at 5800 Fleur Drive, Des Moines Municipal Airport, Des Moines, IA 50321, USA.
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