I took a variety of paints, stains & oil to the NW Transfer Station in Grimes this morning. Great facility...not-so-great service. My attendant was less than friendly and only spoke to make an insult and tell me my bill for latex paint. He made an thinly veiled insult about a 5-gallon can of latex that I had combined multiple cans of old paint that a previous owner left me to get rid of. He obviously presumed it to be a waste and made his comment in reference to that. He also spilled some drops of paint on the bumper of my van as he was taking it out and made no attempt to wipe them off. Metro Waste might want to hire people that support waste recycling by friendly interactions, instead of people who appear to hate their jobs.
Called Monday, they stated I'd have a new recycle bin within the week. On Friday morning, I called and they tried to say it's be another week (we moved into a new home and someone left motor oil in our bin) I told them that's not what I was promised so please figure out a way to remedy the situation. Brandi guarantees I'll get a new bin same day with a callback from her supervisor. A day later, I realize she lied. I expect not to be charged until they bring us a functioning bin... we've had to drive our recycling to another neighborhood to use a friends bin. Awful customer service. If I'm charged for the first week, I will take this company to the Better Business bureau.
Helpful
Great facility and OUTSTANDING customer service at Bondurant hazardous waste drop off.
Metro Waste Authority is a US Point Of Interest based in Des Moines, Iowa. Metro Waste Authority is located at 300 E Locust St #100, Des Moines, IA 50309, USA.
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