Thumbs up Porter, Keep up the great work!!
You can get anything from fixing the mower to new screen for the doors and alot of rental stuff
I see they have a few negative reviews, but I think that it's the authors of those reviews loss if they don't go back to Porters. I've owned a small business for over 30 years and I know that- when you do great business, you sometimes get really busy. It's tough being the little fish in a big pond, but when you care about the customers the way that Porter does, you get a lot of business.
My experience was like a small business in a small town and definitely more personal than a big chain store.
Would not recommend the service department. Went in for an oil leak and put a note on the ticket to call for any other repairs. They did not call, did several unauthorized repairs (even put on new blades which i had at home), and merely replied with "sorry." The front desk folks were reasonably helpful. Unless you want to spend half of your mowers value on repairs, go somewhere else.
The people that wrote the negative reviews don't realize that the reason for the delay on the phones is because of the high demand for Porter's high quality service. Nobody is perfect, but Porter's doing great and I will always be a customer from this day forward.
Terrible experience with service manager, KC. IF I COULD GIVE NEGATIVE STARS, I WOULD!!! I dropped off riding mower 4 weeks ago. Heard nothing from anyone for three weeks. Last week I called and was put on hold forever, so I called back. Twice I left my number and did not receive a call back. Finally, I had to just go there to get any answers. KC was rude and disorganized. He could not find my paperwork at first, until he searched through 7 or 8 stacks of service tickets. finally, his only answer was "our policy is to work on equipment bought here before other equipment". At this rate, I will never get my mower fixed. I am going back today with my trailer to pick up my broken mower, and I will never set foot in there again.
that takes pride in their I had a great experience and will be back for sure.
Albert assisted me with my equipment rental. He was helpful and knowledgeable about the equipment and procedures. I knew from the beginning that I was dealing with someone that really cared about the customers and the reputation of Porter Hardware
Every person was kind and helpful. Popcorn was yummy! Got a free 2018 calendar also!
Porter Do It Best Hardware And Rental is a US Hardware Store based in Des Moines, Iowa. Porter Do It Best Hardware And Rental is located at 4209 Hubbell Ave, Des Moines, IA 50317, USA.
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