We rented several shuttles for our wedding as the venue was about 20 minutes outside of town and from the hotels. We were assured that at any time in the night there would be someone available from the company on call and would answer the phones. Come my wedding day, and we get a call from one of the wedding guests that the shuttle had gone to the wrong hotel. Not from the driver, or the company (neither of which were answering any numbers we were given to call). This caused guests having to sit and wait for everything to start and delayed our ceremony and reception over a half hour. We had to cut out parts of our wedding due to the delay when the bus finally arrived with guests. While the buses are absolutely beautiful, they can not make up for the horrible customer service. If you are utilizing the service for your wedding day where customer service is critical, I would highly recommend finding a company with better communication.
Awesome customer service from start to finish. The limo driver Tim arrived early and was awesome. He literally rolled out the red carpet for us. He had many great suggestions of where we should cruise. It was a very special night for my wife's surprise birthday. Will recommend and use again.
They drove our wedding party and family. They truly made my wedding a great experience for myself and my family. Very professional and caring. Luxxor went out of their way to help us have a wonderful day!
**Edit: I cannot even begin to express how appreciative I am of Luxxor and Scott particularly making things right. While we had the issue at our wedding that turned out to be a miscommunication of the info given to them, not their wrongdoing, they did everything possible for me to walk away as a happy client. I will continue using Luxxor in the future and can't say enough how amazing their buses are! **
I reserved a limo from Luxxor for my bachelor party and wedding. They did a wonderful job. We were very happy with the customer service and our ride. I would highly recommend them!
Darson was our driver. He was very courteous and made our wedding day truly unforgettable! The limo was very clean and came stocked with two bottles of champagne, glasses to go around and a cooler full of bottled waters. Would definitely recommend to a friend.
Luxxor Limousine Coach Bus is a US Travel Agency based in Des Moines, Iowa. Luxxor Limousine Coach Bus is located at 2604 Delaware Ave #200, Des Moines, IA 50317, USA.
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