The place was great. Everyone was polite, except two employees seemed really disappointed that they didn’t have a better job or something.
They could have had me fill out a medical release form to obtain records related to a cardiologist visit instead of having me drive an hour each way to obtain them. A simple drug test and physical turned into an all day affair.
Very disappointed in Concentra Urgent Care in Des Moines, IA. I arrived at the clinic approximately 0824 AM and was not seen until after 1000 AM. However my need wasn't urgent and either was anyone else's there but a customer should not have to wait that long. The 1 lady at the front desk was rude and un friendly in an environment that is based on costumer service.
Took 2 and half hours after getting there right when the facility opened, I called 4 times to get my results emailed to me over a weeks span and still haven't received them but the staff and actual services was nice and very friendly and everything went smooth
The last few places I worked at always wanted the employees to be positive as well as polite.
This place is horrible! I had an appointment set at 10am and they ignored it completely. It's been more than two hours and I'm still waiting. Staff here is good awful and should be ashamed of themselves for treating clients like this. Receptionists now a days are a joke.
Concentra Urgent Care is a US Physiotherapist based in Des Moines, Iowa. Concentra Urgent Care is located at 2100 Dixon St Ste E, Des Moines, IA 50316, USA.
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