Rude in person as well. When I was in the office, one woman get off the phone, scoffed and said "I'm sorry your poor planning is now my emergency" loud enough for anyone to hear. I can only imagine so many others all over the state are feeling my frustration.
The woman on the phone was extremely rude when I asked some basic questions. She acted as if I was unimportant and wasting her time. Pretty unfortunate when government employees meet your expectations.
I've called so many times I've lost count and most of the time no one picks up after waiting 15+ minutes of ringing. When someone does answer, there are a some very rude women there who treat you like you are wasting their time and can't offer you any information about your paperwork you've waited so long for.
Fast and efficient service, thank you!
Very good customer service. I was there to process an LLC application. The front desk staff couldn't have been more helpful and friendly. And, the processing time only took 10 minutes. I walked out of the office impressed by the service. I didn't expect the kind of good service I received.
I've been trying to get paperwork for my business done since the beginning of January. It was finally done today because we went in person and had it done. The 30-35 business day processing times online and the flawed snail mail rejection process has to change.
If you call, ask for Drew or Kim, they were helpful when I called and I would ask to be transferred away from the rude employees.
Twice the phone rang 20 times and then went to a busy signal. Third time I was on hold at least 15 minutes and the person answering was rude and not helpful.
Iowa Secretary Of State is a US Local Government Office based in Des Moines, Iowa. Iowa Secretary Of State is located at 321 E 12th St # 1, Des Moines, IA 50319, USA.
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