I am not quite sure what happened today. Worst service I've ever received at this Village Inn. The waitress spent more time at a table full of guys than any other table in the place. We spent 20 minutes waiting for our order to be taken, another 20 for food that wasn't hot. I asked twice for coffee creamer. Took 10 more minutes to get the pieces of pie to go. Someone from the back came out to bus tables (at least 4 dirty tables).The what I assume to be manager, was waitressing tables.
Needless to say, unless things get straightened out, I'm guessing you're going to lose a lot of customers. That was just plain ridiculous. I hope things change.
To top it all off, the poor girl at the front was stressed out because they had her doing ALL of the front work and she was supposed to be off work at 9. This was 9:15 and she could not find a manager to talk to.
Have been coming here for 15 years. Good food. Good service.
Food is hit and miss usually miss if you even wait long enough for them to bring you food. Always seem understaffed uncoordinated and slow. Love and hate it such little love comes back from V.I. and staff the hate wins.
As VIs go this was pretty sad. Searvers pleasant but service slow. Food was not as tasty as expected.
Horrible service. Person who greeted us after waiting 20 minutes to be seated, was chewing on food. Watched twelve people walk out. Took half hour for food and had to go to front desk for check! I WILL NEVER COME AGAIN
I have no idea what was going on with a table of about 7 people. But they wanted a table instead of a booth. The folks were an elderly couple that I assume were waiting for the rest of their party, Asked if they could please have a table because it was easier for them. The again I assume to be a manager, was talking with another waiter/manager/?? and I'm not sure what was said, but something along the lines of "other tables are served first" To make a long story short, I don't believe the table ever received service and they all got up and left.
Village Inn is a US Bakery based in Des Moines, Iowa. Village Inn is located at 1140 E Army Post Rd, Des Moines, IA 50315, USA.
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