Dislike having to visit this place, most of the employees I’ve had to deal with do the bare minimum and any chance they get they push you away so they have less to do. Very few will go the extra mile to provide a good customer service experience . I’ve had to wait in line for long periods of time and then been denied their services because they can’t do a little more to help(tape a package shut and tape a shipping label on a box), something that would honestly take them a matter of seconds to do and that one of their few helpful employees had helped me with in the past. Please be as prepared as possible and don’t make the same mistake I made and have expectations that they will help with more than they have to.
Avoid it like the plague!! Always a long wait. Never more than one person working (usually someone who is older and no clue how to move faster than a snail's speed). No sense of urgency when dealing with customers. Bunch of idiots working. Ship with anyone else and save yourself!
I've been here at least 4 times. Each time they've been efficient, polite, detailed, and helpful. I've met 3 individuals as I'm usually in on weekends around the same time. No complaints.
Everytime I visit this branch, no matter what time of day, there is a wait of at the very least a half hour, there is never more than one person working. Today, I was there when it opened and after waiting an hour I had to leave or I was going to be late for work. What a waste of my time. Here's an idea, maybe you could hire more people to work the front desk to make this experience to make it more efficient and less stressful. I decided to go to the Pleasant Hill location after work and was out of there in less than 10 minutes. They had enough staff, they were very efficient and pleasant. I have read the reviews at the Southside location and the complaints are all the same! Not enough staff, long waits in line, out of the boxes that are needed, etc. How about actually reading the comments and listening to the people you serve, that would be wonderful!
Oh my, where do I begin with this "post office?!" I put quotation marks around it... why you may ask...Well let me explain. First off let me begin by saying that I am sure that there are hard working people who are employed at this "post office," It's just that I have yet to come into contact with them. I've lived on this side of town since March, not exaggerating, my mail has been given to at least 3 different neighbors on several different occasions. I feel like I should really be paying them for their services. I also have received not only my neighbors mail, but also people's mail who don't even live on my street. One day I decided to actually go to this "post office," since no one answers the phone of course, to merely make them aware that my packages are being delivered to the wrong addresses and some of them not at all. Well the joke was on me!! I spoke with this robust caucasian older women with a mushroom cut and glasses, who approached me with the attitude that I was not only bothering her with my lost items, but she actually defended the delivery person who possibly might be blind or dyslexic. (I'm not judging, just trying to make sense of this senseless situation and possibly get treatment for this mail carrier.) As I continued to question her about my missing packages, she actually tells me to just get a refund from the company that sent it...classic customer service right!!! At that point I came to the realization that insolence and carelessness are like gangrene spreading throughout this place, so I gave in and left empty handed and dejected. I can't imagine making this many mistakes on my job and still be employed. I'm tempted to suggest to them to bring back carrier pigeons, as I feel that they would be more accurate in delivering my mail. I know that writing this is a waste of time, but deep down in my soul I hope that the powers that be will read this and make an attempt to correct this atrocity that is being committed to my neighbors and I. Because I'm frustrated and sadly still required to continue paying them regardless of their precision.
United States Postal Service is a US Post Office based in Des Moines, Iowa. United States Postal Service is located at 430 E McKinley Ave, Des Moines, IA 50315, USA.
Please contact with United States Postal Service using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find United States Postal Service opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.