I have stayed over 700 nights in hotels for work throughout my career.
Easily the best reasonably priced hotel in Des Moines. The rooms are large, clean, and well-appointed. The staff is always helpful and friendly.
P.S. It was 9PM when I wrote this on a Wednesday when the last train I will ever hear rolled through.
Honestly, I gotta say that the staff has been the most proactively attentive i have ever experienced. Hotel is very clean too.
Very nice Residence Inn. Good desk staff. Great location next to restaurants and shopping, yet situated at the back of Greenway Station, so nice and quiet. Downside, our family was staying there for the weekend and hoped to grill and use the patio area. Had to move to a dark, small area in back as the main patio and entrance was filled with smokers! They need to have a different, designated smoking area. Unfortunately you have to pass right by this area to unload and check in. We know Dane County has strict no smoking ordinances. We expected better. The smoking wasn't an isolated incident; it was the entire three day weekend.
We had many issues with our room and they were never super helpful. We tried cooking dinner in the oven and all the fire alarms went off in the room for 3 hours because the people previously in there had pizza on the bottom we didn't see. Our door was broken to the master suite. There was a beeping coming from the utility closet next to our room and we we're told it won't stop beeping til they fix it, that was literally it. And our key cards kept not working and we had to constantly get more.
Stayed 11 nights at this location. Staff was friendly but need a little more training. Most of the time two at the desk. If the train was not present, this would have been an excellent stay! Jacuzzi could have been warmer. Facility is newer about 6 months since they opened and the new floor plan I really enjoy as it is still a suite but more compact. Many freebies and a budget oriented hotel such as the evening socials and breakfast. But everyone must be aware of this as the train will make sure you take notice. After a week I was grinding my teeth whenever I heard the $%^&* horn off in the distance. I don’t know how anybody could say they didn’t notice. The bad is that the first week I called and was told my wake up was set, however they missed 3 wake up calls in a row. I usually called around 1830-1930 and several times nobody answered, these wake ups are a backup to my cell phone. After I moved rooms they all, like magic, worked. I wondered if it was because they finally had seen I was an elite member? They allow basketball until 11PM which you can hear in room 216, the bouncing ball and shouting. The train was everyday of the week between the hours of 8PM - 11PM. Saturday night was around 1AM, along with the downtown drunks. This is not the hotels fault, but when I am laying in bed and it shakes from it and the constant horn blowing for its slow speed through town (around 15-30minutes). So who would put a hotel next to a train track? Just a thought. It was a little annoying for me, but I prefer quiet in the evenings as I concentrate and work heavily. For many, a hotel is vacation, for myself it is work. I will not return as sleep is a priority for me. After 6 nights I requested to move to a higher floor from the court noise and elephant above me in the evening. Granted, and 513 was the new room. It was quieter, no court noise or elephant, but I was right next to the track. Videos on my youtube channel of both rooms, the train, and my water bottle shaking from the vibration. Wifi was spotty in 216, no problems in 513. Thanks for reading.
Residence Inn By Marriott Des Moines Downtown is a US Lodging based in Des Moines, Iowa. Residence Inn By Marriott Des Moines Downtown is located at 100 SW Water St, Des Moines, IA 50309, USA.
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